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137 N LHS DR, Lumberton, Texas 77657
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About
About Us
Meet Our Team
Altus Lumberton Hospital Jobs
CIHQ Accreditation
Employee portal
Patients
Visitation Policy
No Surprises Bill Act
Patient Help Center
Medical Records
Patient Advocate
Billing Questions
COVID-19 Information
ER CARE
Services
New Telecardiology Partners
Insurance Information
Bill Pay
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Patient Satisfaction Survey
1. During this hospital stay, how often did nurses treat you with courtesy and respect?
*
Never
Sometimes
Usually
Always
2. During this hospital stay, how often did nurses listen carefully to you?
*
Never
Sometimes
Usually
Always
3. During this hospital stay, how often did nurses explain things in a way you could understand?
*
Never
Sometimes
Usually
Always
4. During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?
*
Never
Sometimes
Usually
Always
YOUR CARE FROM DOCTORS
5. During this hospital stay, how often did doctors treat you with courtesy and respect?
*
Never
Sometimes
Usually
Always
6. During this hospital stay, how often did doctors listen carefully to you?
Never
Sometimes
Usually
Always
7. During this hospital stay, how often did doctors explain things in a way you could understand?
*
Never
Sometimes
Usually
Always
THE HOSPITAL ENVIRONMENT
8. During this hospital stay, how often were your room and bathroom kept clean?
*
Never
Sometimes
Usually
Always
9. During this hospital stay, how often was the area around your room quiet at night?
Never
Sometimes
Usually
Always
YOUR EXPERIENCES IN THIS HOSPITAL
10. During this hospital stay, did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan?
Yes
No If No, Go to Question 12
11. How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
Never
Sometimes
Usually
Always
12. During this hospital stay, were you given any medicine that you had not taken before?
Yes
No If No, Go to Question 15
13. Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
Never
Sometimes
Usually
Always
WHEN YOU LEFT THE HOSPITAL
15. After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility?
Own home
Someone else’s home
Another health facility If Another, Go to Question 18
16. During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?
Yes
No
17. During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?
Yes
No
OVERALL RATING OF HOSPITAL
Please answer the following questions about your stay at Altus Lumberton Hospital.
18. Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?
0 Worst hospital possible
1
2
3
4
5
6
7
8
9
10 Best hospital possible
19. Would you recommend this hospital to your friends and family?
Definitely no
Probably no
Probably yes
Definitely yes
UNDERSTANDING YOUR CARE WHEN YOU LEFT THE HOSPITAL
20. During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my health care needs would be when I left.
Strongly disagree
Disagree
Agree
Strongly agree
21. When I left the hospital, I had a good understanding of the things I was responsible for in managing my health.
Strongly disagree
Disagree
Agree
Strongly agree
22. When I left the hospital, I clearly understood the purpose for taking each of my medications.
Strongly disagree
Disagree
Agree
Strongly agree
I was not given any medication when I left the hospital
ABOUT YOU
There are only a few remaining items left.
23. During this hospital stay, were you admitted to this hospital through the Emergency Room?
Yes
No
24. In general, how would you rate your overall health?
Excellent
Very Good
Good
Fair
Poor
25. In general, how would you rate your overall mental or emotional health?
Excellent
Very Good
Good
Fair
Poor
26. What is the highest grade or level of school that you have completed?
8th grade or less
Some high school, but did not graduate
High school graduate or GED
Some college or 2-year degree
4-year college graduate
More than 4-year college degree
27. Are you of Spanish, Hispanic or Latino origin or descent?
No, not Spanish/Hispanic/Latino
Yes, Puerto Rican
Yes, Mexican, Mexican American, Chicano
Yes, Cuban
Yes, other Spanish/Hispanic/Latino
28. What is your race? Please choose one or more.
White
Black or African American
Asian
Native Hawaiian or other Pacific Islander
American Indian or Alaska Native
29. What language do you mainly speak at home?
English
Spanish
Chinese
Russian
Vietnamese
Portuguese
German
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